Customer Support Specialist
Chat support · Full-time · Remote
View job and apply →Careers: Chat Support Agent Jobs
A chat support agent is a customer service professional who helps customers through written, real-time chat, answering questions, solving problems and recording each interaction accurately.
Open positions
What does a chat support agent do?
- Answers customer chats for client businesses, following their playbooks
- Handles more than one conversation at a time while keeping answers accurate
- Logs, tags and escalates conversations in CRM and help desk tools
- Takes part in training, quality reviews and coaching
What skills do we look for?
- Clear, friendly written English
- Fast, accurate typing and attention to detail
- Comfort learning new software and products
- Reliability across scheduled shifts
How do I apply?
Email your CV to apply@chatcoresol.com with the job title in the subject line, and mention the shifts you can work.