What Is Outsourced Live Chat Support?
A plain-language definition of outsourced live chat support, how the model works day to day, and when it makes sense.
Read the guide →Chat Support Outsourcing Knowledge Hub
Practical, vendor-neutral guides that answer the questions businesses ask before and after outsourcing chat customer support.
In-House vs Outsourced Chat Support: Costs and Trade-offs
The full list of cost components behind each model, plus the non-financial trade-offs, so you can build your own comparison.
Read the guide →Key Chat Support KPIs: Definitions and Formulas
Precise definitions and formulas for first response time, CSAT, resolution rate and other chat support metrics, and how to use them together.
Read the guide →How to Choose a Chat Support Outsourcing Partner
A step-by-step evaluation checklist with the questions to ask every vendor before you sign.
Read the guide →Chat Support vs Phone vs Email Support
How live chat, phone and email differ in speed, staffing, customer effort and use cases, and how to combine them.
Read the guide →How CRM Integration Improves Chat Support
What CRM integration means for live chat, the specific improvements it brings, and how to set it up well.
Read the guide →Looking for a chat support partner?
See our chat customer support services or ask us for a quote.