We are hiring
Customer Support Specialist
Chat basedRemote, Worldwide
Chat support · Full-time · Remote. Help customers of our client businesses through real-time chat, backed by CRM, quality reviews and data.
About the role
As a Customer Support Specialist at Chat Core Solutions, you will answer customer chat conversations on behalf of the businesses we support. You will work inside their chat, help desk and CRM tools, follow their playbooks, and keep every conversation accurately recorded.
Responsibilities
- Answer customer chats for client businesses in clear, friendly written English
- Handle more than one chat at a time while keeping answers accurate
- Follow client playbooks, policies and brand voice
- Log, tag and escalate conversations correctly in CRM and help desk tools
- Take part in training, quality reviews and coaching
Requirements
- Strong written English
- Fast, accurate typing
- Familiarity with CRM or help desk software, or the ability to learn it quickly
- Flexibility to work scheduled shifts, which may include evenings, weekends or holidays
- Reliable computer and internet connection for remote work
Employment details
- Type: Full-time
- Location: Remote
- Channel: Chat support, in English
Workspace requirements
- A reliable laptop, stable electricity and a stable internet connection are mandatory.
- A trial period may be offered, depending on interview results.
How do I apply?
Email your CV to apply@chatcoresol.com with the subject “Customer Support Specialist”. Please mention the shifts you can work.